Premium Pet Essentials, Delivered with Love

Changed your mind? No worries, it happens to the best pet parents.

You can cancel your order for free within 24 hours, as long as it has not shipped yet. Just contact us as soon as possible and we’ll take care of it.

If your item arrives damaged, defective, or not quite right due to a product fault, please contact us within 7 days of delivery. We’ll help with a free replacement or a partial refund, depending on the issue.

Good news for you and your little companion: shipping is free.

Most orders are delivered within 3 to 7 business days. Orders ship from US warehouses via FedEx or UPS, so your pet’s new favourite thing should not be too far away.

Once your order is confirmed, you’ll receive a tracking number by email.

Once your order is confirmed, you'll receive a tracking number by email. Use it to track your order directly on the carrier's website. If you need help, email us at welcome@one-infinity.com and we'll get back to you within 24 to 48 hours.

We accept major credit and debit cards, PayPal, and other secure payment options shown at checkout.

Your payment details are processed securely, so you can focus on choosing the fun stuff.

Not just yet. For now, One Infinity Pets only ships within the United States.

We’re close to home so we can keep delivery fast, smooth, and reliable for our US pet parents.